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THE EXCHANGE

SECTION 16

ISSUE 001

PROJECTIONworkflow1-3yconfidence / low

Post-Purchase Agents

Projection: Agentic-commerce protocols and payment-network integration concentrate on reaching checkout, while much consumer pain begins afterward. Software could track delivery, installation, warranties, price protection, returns, replenishment, and disputes. The larger opportunity remains unproven until agents resolve those cases, not merely describe the next step.

Why this idea is here

What the evidence establishes.

Source-backed premise: the cited captures establish agentic-commerce protocols and payment-network integration. Editorial projection: The larger opportunity may be tracking, installation, warranty, price protection, returns, replenishment, and dispute resolution after checkout. The sources do not prove that outcome; the observable adoption test is whether commerce agents resolve tracking, warranty, returns, replenishment, or disputes after checkout.

Source ledger

Read the sources.

  1. S01
    Universal Commerce Protocol launch

    company standard announcement / published 2026-01-11 / retrieved 2026-07-09

  2. S02
    Mastercard’s vision for trusted agentic commerce

    payment network announcement / published 2026-05-26 / retrieved 2026-07-09

  3. S03
    Visa plugs its payment network into ChatGPT

    independent reporting / published 2026-06-10 / retrieved 2026-07-09

  4. S04
    Consumers Want AI Shopping Help, But Not Purchase Decisions

    consumer survey / published 2026-05-27 / retrieved 2026-07-09

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